Refund policy
Effortless Returns - We Make It Simple
UK Mainland Returns - Completely Free
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Email us at info@pamposh.co.uk with your order number and reason for return
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Receive your prepaid label (or request a QR code if you prefer)
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Pack securely in a sturdy box (please, no plastic bags—they tear easily!)
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Drop off at any collection point
Beyond UK Mainland
We honour the same generous return periods worldwide, though return shipping costs vary by location. Email our team for specific guidance tailored to your country.
International return note: Shipping costs for bulky items like duvets can be significant from distant locations—our team will provide honest guidance to help you make the best decision.
Pre-Orders - Securing Your Perfect Sleep Setup
Found something you love but it's temporarily out of stock? Reserve it with our pre-order service:
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Secure your item with immediate payment processing
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Bundle with other products for one convenient delivery
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Stay informed with regular updates on expected arrival dates
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Flexible options if plans change—we'll work with you on alternatives or refunds
Our Environmental Promise
Every Pamposh package reflects our commitment to the planet:
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OEKO-TEX® STANDARD 100 compliance
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Digital-first approach (less paper, more trees!)
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Returned items are carefully inspected and given new homes through our GIVE BACK PROGRAM
Questions? We're Here to Help
Our customer care team treats every conversation like chatting with a dear friend. Reach us at:
Email: info@pamposh.co.uk
Phone: +44 7479 536801 (Mon-Fri, 9am-6pm)
Remember: At Pamposh, every great day starts with an amazing night's sleep, and every amazing night starts with the perfect bedding. We're here to make sure you find yours.